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January 2003

COVER STORY
14th Annual Rough Notes Marketing Agency Of The Year candidates

FEATURES
New PLUS president has unique perspective
As PLUS's first non-U.S. president, Peter Cottrell has a broad, yet focused view of the industry's challenges and needs.
Informal partnership gives agents clout
CAA, an affiliation of 28 Texas agencies, provides broader market access, expense savings, contract enhancements.
New NAPSLO president takes helm
Nicholas Cortezi reflects on state of the industry.
Equipment maintenance insurance coverage
An offering that actually enables you to cut insurance costs for your clients.
When life happens: A new trend in employee benefits
Fortis partners with Work & Family Benefits to help employees balance career and life challenges.
A consistent social services market for more than 20 years
Great American combines unique coverages with claim and loss prevention services.
Tackling tough risks
This Florida agency eats challenges for breakfast--and thrives on solving complex problems.
Contractors market
Tight conditions dictate alternative methods of insuring risks in this class of business.
Automation accountability
Is your management system not living up to your expectations? Here are some tips to help you help your system to help you.
A balancing act
The right mix of underwriting, agent/company relationships, and internal checks and balances has proven successful for Metro Insurance.
Construction risk management: Facing the fire
Smart strategies for tough problems carried the day at IRMI's Construction Risk Management Conference.
Two views on 2003:
Conning-P-C results improving I.I.I.-Credit scoring likely to be year's "hot topic"


ADVERTISERS INDEX

COLUMNS

Risk Problems/Solutions
Renovations of old buildings By LeRoy H. Utschig, CPCU, ARM
Coverage Concerns
Inspection by insurer is valuable but doesn't constitute a warranty By Roy C. McCormick
PF&M Companion
Form and endorsement changes By Bruce Hicks, CLU, CPCU
Enterprise Risk Management
The Mystery of ERM By Michael J. Moody, MBA, ARM
Classifying Risk
School-related risks: Don't trip over those footnotes By Linda D. Ferguson
Critical Issue Report
Captive agents face off against their "captors" By Phil Zinkewicz
Sound Internet Solutions
The tablet PC By John Ashenhurst
Risk Management
The hungry wolf syndrome By Donald S. Malecki, CPCU
Benefits Business
C-DHP: Where is the movement headed? By Michael J. Moody, MBA, ARM
Growth Strategy Review
Cybersecurity: Opportunities for agents By G. Edward Kalbau


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