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February 2012

Marketing Agency of the Month:
From sprinter to iron man
Veteran insurance people start century with a bang.

Specialty Lines:
Positive signs begin to emerge in construction arena
High-end residential, apartments andsome other classes are starting to grow.

Survey says…
Program business continues to be strongeven in soft market.

Passing of the baton
New CEO of Applied Systems brings an outsider's perspective and an insider's expertise to insurance technology.

Benefits Agency:
Benefits beacon
D.C.-area agency devises employee benefits plans that cater to diverse workforce and compete with federal offerings.

Other Feature Stories:  
Surety bond business weathers construction industry woes
Experts see opportunities for agents.

Congratulations to Clark-Theders Insurance Agency
2011 Marketing Agency of the Year.

Large-deductible work comp
A key to weathering the next market cycle.

2012 Voluntary Benefits Special Report

Voluntary benefits, financial education play a bigger role.

Consumer driven health care: Is engagement necessary?

Voluntary benefits on the rise.

Long-term disability may become a "CLASS" act.

King of the road
Transportation risks get a smooth ride with Northern Star Management.

Captive Insurance Companies Association (CICA)
Special Section

CICA: 2012 annual conference marks 40 years of leadership.

CICA looks ahead to 2012.

CICA leadership moves toward the future.

Agency captives can provide additional revenue.

Captives: The broker's role
Keystone Insurers Group prepares members for the hard market with a captive alternative.

Smart cars, smart drivers?
Not so fast, says a study from MetLife Auto & Home.


Winning Strategies—The top 10 skills of top producers
By Roger Sitkins

Risk Management—When named insured listing isn't updated
By Donald S. Malecki, CPCU

Customer Service Focus—High tech, low touch: What's happening to customer service in the digital age?
By Jaye Kasper, CPCU, CPD, CRM

Management by Coaching—How motivated and engaged are your people?
By Kimberly Paterson, CEC

Simply Tech—Virtually secure
By Nabeel Sayegh

Beyond Insurance—The servant leader
By F. Scott Addis, CPCU, CRA

Benefits Products & Services—Talking retirement: One style doesn't fit all
By Thomas A. McCoy, CLU

Risk Managers' Forum—The business behind business interruption
By Scott E. Bushnell, CPA, CFF

Public Policy Analysis & Opinion—Special privilege and inconvenience
By Kevin P. Hennosy

Digital Marketing—Social media content—Developing the words that work
By Heather Lockwood


Court Decisions
Centuries of Rough Notes (Flip Book)
Rough Notes Staff




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