February 2003
COVER STORY
Not your typical agency
Clients, companies and employees all come first at Brewer & Lord.
FEATURES
Preserving tradition, embracing progress
Georgia agency's rich history is springboard for Trey Sherwood's career.
Cyber theft
Insurers provide products for growing exposures, but more client education is needed.
A "silver lining" for the nursing home industry
Risk control and research drive Arrowhead's new program for safety-minded nursing homes.
Recreational/personal watercraft market
Smooth sailing or choppy waters?
Everyone's a winner at the Chubb Charity Challenge
Annual tournament raises $600,000 for charities.
Monitoring your carriers
There's more to tracking your carriers' financial health than watching the ratings.
Regional insurers thrive despite predictions of demise
Conning study explains underwriting superiority, faster growth of regionals; agents not surprised by regional company success.
The fast track to CE credits
Online CE training saves agents time and money.
Credit score providers address concerns
CPCU panel probes the mechanics and the rationale for controversial tool.
ADVERTISERS INDEX
COLUMNS
Public Policy Analysis & Opinion
Waist deep in the big muddy By Kevin P. Hennosy
Client Nurturing
Personal, thoughtful ways to stay in touch By Jim Cecil
Critical Issue Report
Terrorism backup legislation raises many questions By Phil Zinkewicz
Young Agent Forum
Opportunity knocks By Rick Dinger
Strengthening the Front Line
Mind your P's and Q's By Emily Huling, CIC, CMC
PF&M Companion
Form and endorsement changes By Bruce Hicks, CLU, CPCU
Personal Lines Selling
Changing times require changes in recruiting styles By Troy Korsgaden
Agency Financial Management
Anatomy of a merger By Paul J. Di Stefano, CPA, CPCU
Risk Managers' Forum
The changing world of crisis management By Deborah M. Hampton, CIC, CRM, CPCU, ARM
Benefits Business
Prescription drug cost containment By Len Strazewski
Customer Service Focus
The pivotal roles of customer service professionals By Jim Cuprisin, CIC, ARP
DEPARTMENTS
Editor's Note
Court Decisions
Rebuilding Cost Chart
Centuries of Rough Notes
Rough Notes Staff
Reprints