MARCH 2007

Cover Story:
Omnia vincit labor (work wins)
A focus on community and education leads to success for The Starke Agency.

Overwhelmed by e-mail?
E-mail overload affects more than the bottom line.

The best of both worlds
Liberty Mutual's Agency Markets unit teams big-company power with regional focus.

Specialty Lines:
Recreational vehicles
Fun on land and water.

Other Feature Stories:  
Securities litigation on the rise
Study finds class actions, damages, trials all increasing.

Mining: Essential but dangerous
Challenges abound in insuring the coal industry.

Looking to the future
Panel assesses industry performance to improve future responses.

Covering wine
For collectors and vineyard owners—Fireman's Fund specialist approach includes personal and commercial products.

Consultant aims to resolve claims disputes
Bringing insurers and corporations to the table saves time and money.

Not just for motorcycles anymore.

A pioneer in nonstandard auto
Unitrin Specialty expands to new states, building on its agency relationships.

Here we go again
Specialty market softens.

Program administrators confer first Best Practice honors
Three firms recognized.

The Hanover's specialty lines strategy
"Super-regional" P-C carrier make a home for agents' specialty risks.

Long term care insurance: Finding a marketing strategy
Need for the product spans various age groups.

The PLUS D&O Symposium
Annual meeting analyzes and dissects the D&O market.

Financing small group health benefits in a captive
An alternative approach.


Coverage Concerns—Divorce and property insurance
By Roy C. McCormick

Customer Service Focus—Building your team
By Keri Morris, CIC, CISR, ACSR, AIM

Risk Managers' Forum—Be smart with intellectual property exposures
By Richard G. Rudolph, Ph.D., CPCU, ARM

To The Point—Collateral Chaos—Bid rigging scandal threatens legitimate contingent commission practice
By Emanuel Levy

Benefits Business—HSAs receive a presidential boost
By Len Strazewski

Strengthening the Front Line—Leading from the front line
By Emily Huling, CIC, CMC

Agency Financial Management—Private equity capital—Is it for you?
By Paul J. Di Stefano, CPA, CPCU

Lessons in Leadership—It's lonesome at the top
By Robert L. Bailey

Risk Management—The CGL & pollution liability
By Donald S. Malecki, CPCU

Enterprise Risk Management—Beyond financial services
By Michael J. Moody, MBA, ARM

Agency-Insurer Productivity—Grow up!
By Scott M. Primiano



Court Decisions
PF&M at a Glance
Centuries of Rough Notes
Rough Notes Staff


Cover Story