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May 2002

COVER STORY
Small market big results
Peel & Holland's focus on sales improves service to customers.

AAMGA Special Section

FEATURES
About "time"
Past, present and future play part in Mississippi merger.
On the right track
Transformation Station wins approval of major agency management system user groups.
Creating a full-service culture
Gear up for financial services with tools and training from NAIFA.
United Brokers focuses on transportation business
In soft markets and hard markets, MGA emphasizes strong relationships with retail agents.
Spring training with Coach Sitkins
Coach Roger Sitkins calls the plays for another championship season.
Tax liability insurance
Post-Enron executive responsibilities heighten the need for coverage.
Weather or not...prize indemnity products could be a special event on your bottom line
Special promotions present opportunities.
A "suite" solution
The Hartford's new FailSafe product responds to the expanding professional liability exposures of technology companies.
And you thought Social Security was in trouble?
Fiduciary liability moves into the limelight after Enron.
Market Finders celebrates growth
Employees are essential part of wholesaler's success.
Helping enhance client revenue
Promotional coverage can put agents in front of clients' profits centers, enhancing the top line, while protecting the bottom line.


ADVERTISERS INDEX

COLUMNS

Sound Internet Solutions
What can agents learn from portals? By John Ashenhurst
Risk Problems/Solutions
Property extras-potential E&O? By LeRoy H. Utschig, CPCU, ARM
NAIC Update
Some people never learn By Kevin P. Hennosy
Classifying Risk
Fine dining to fast dining By Linda D. Ferguson, CPCU
Enterprise Risk Management
Enterprise risk management--a fading fad? By Michael J. Moody, MBA, ARM
Risk Management
Get it in writing By Donald S. Malecki, CPCU
It's All About Money
College savings plans By William A. Clemmer and Gary S. Lesser, Esq.
Producer-Related Issues
The need for networking By Michael J. Weinberg
PF&M Companion
Form and endorsement changes By Bruce D. Hicks, CPCU, CLU
Benefits Business
Health benefits on a limited budget By Len Strazewski
Coverage Concerns
Liability releases By Roy C. McCormick
Growth Strategy Review
Agency turnaround--a three-year case study By G. Edward Kalbaugh
Agency Financial Management
Agency management systems By Thomas Pepe and Deborah Dziuban
Strengthening the Front Line
Responsible delegation benefits all By Emily Huling, CIC, CMC
Critical Issue Report
Credit scoring debate continues By Phil Zinkewicz
Winning Strategies
My TIDU list By Roger Sitkins



DEPARTMENTS
Court Decisions
Agents' E&O Claim Analysis

Regional News
Region 1 Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
Region 2 Alabama, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maryland, Mississippi, North & South Carolina, Tennessee, Virginia, West Virginia
Region 3 Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 4 Arkansas, Colorado, Iowa, Kansas, Louisiana, Missouri, Nebraska, New Mexico, Oklahoma, Texas
Region 5 Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, North & South Dakota, Oregon, Utah, Washington, Wyoming

Rebuilding Cost Chart
Centuries of Rough Notes
Rough Notes Staff
Reprints