May 2003
COVER STORY
Local tradition, global power
St. Louis brokerage Daniel & Henry proudly serves its home city while doing business around the world.
FEATURES
Progressive's Web site proves useful to agents and insureds
Online self-service by auto policyholders is designed to augment, not replace, agent's role.
Filling the gap in long term care liability
A new Florida risk retention group offers stable coverage and top-flight risk management.
Mega magic
CICs and CRMs head to Denver for an educational smorgasbord.
Workers comp expertise and capacity
PMC responds to changing market demands.
Special section: 77th annual AAMGA meeting
Special events
Insuring special events, promotions and prize indemnification.
Rough Notes celebrates 125 years of service
Industry and societal changes mark the war years.
Builders risk online
Zurich offers Internet delivery and automated underwriting for quick turnaround.
Protecting the protectors
Izzo Insurance crafts winning solutions for agents and their clients in the security industry.
Hard market hits homeowners insurance
MacNeill has plenty of capacity in Florida.
ADVERTISERS INDEX
COLUMNS
Winning Strategies
Don't get fat, dumb, and happy By Roger Sitkins
Boosting Sales Efficiency
Do the math By Michael Jans
Coverage Concerns
Understanding flood exposure and coverage By Roy C. McCormick
Personal Lines Selling
Public relations By Troy Korsgaden
Agency Financial Management
M&As--thinking outside the box By Paul J. Di Stefano, CPA, CPCU
AAIS Perspective
Interpreting insurance policy language By Robert J. Prahl, CPCU
Lessons in Leadership
The perfect job By Robert L. Bailey
Classifying Risk
Don't gamble on lodging risks By Linda D. Ferguson, CPCU
Sound Internet Solutions
Hybrid interface: from idea to actuality By John Ashenhurst
Producer-Related Issues
Be prepared to innovate By Michael J. Weinberg
Critical Issue Report
Déja vu all over again By Phil Zinkewicz
Enterprise Risk Management
Derivatives: do they have a place in ERM? By Michael J. Moody, MBA, ARM
PF&M Companion
Form and endorsement changes By Bruce S. Hicks, CLU, CPCU
Strengthening the Front Line
Build your career security By Emily Huling, CIC, CMC
Risk Management
Named driver exclusion shouldn't be ignored By Donald S. Malecki, CPCU
Customer Service Focus
Goal setting to enhance your career By Lynn DellaCroce, CIC, CPIW
DEPARTMENTS
Readers' Feedback
Court Decisions
Centuries of Rough Notes
Rough Notes Staff
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