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June 2012

Marketing Agency of the Month:
Insurance with attitude
This Philly agency practices "extreme" service.

Specialty Lines Markets:
Serving up success with hospitality business
Growth prospects look good for hotels, bars & restaurants..

Have a better conversation
Travelers' personal insurance online tools help agents sell value, not price.

Benefits Agency:
Diversified mix
Family-operated brokerage giant offers benefits services to direct clients and supports wholesale and general agency areas as well.

Other Feature Stories:
Vacation home rental business calls for special focus
Vacancy risk, use of dwelling fire policy make this a different coverage world.

So social … so liable
A conversation with an attorney on the ramifications of social media exposures.

Breaking new ground in insurance education
A generous gift from Dr. Hold and The National Alliance supports Florida State's top-ranked program.

Agent: Heal thyself
Subtle shifts call for greater agent E&O diligence.

New concerns for international insurance programs
Jurisdictions looking for tax revenue may go after local affiliates.

PIA names Donna Chiapperino Young Insurance Professional of the Year
Winner touts—and achieves—a different kind of work/life balance.

It's what's inside that counts
Union Standard delivers "best of US" service to commercial customers in its eight-state region.

Hospitality accounts for more than $7 billion in premium
Accommodation and food service businesses begin coming out of the recession.


Public Policy Analysis & Opinion—Innocents amuck
By Kevin P. Hennosy

Critical Issue Report—EPL business battles retaliation claims boom
By Art Seifert

Winning Strategies—Play like a pro
By Roger Sitkins

Digital Marketing—Social media for your small business
By Heather Lockwood

Enterprise Risk Management—Time for a collaborative effort?
By By Michael J. Moody, MBA, ARM

Management by Coaching—Turn down the pressure cooker
By Kimberly Paterson, CEC

Benefits Growth Strategies—Roadmap to a stronger benefits practice
By Kevin Trokey

Benefits Products & Services—Cracking open the small business retirement market
By Thomas A. McCoy, CLU

Risk Management—The complexities of cyber risk coverage
By Donald S. Malecki, CPCU

Agency Financial Management—Agency ownership transition—Case study #3
By Tom Sukay and Paul Vredenburg

Beyond Insurance—Dare to be different
By F. Scott Addis, CPCU, CRA

Customer Service Focus—Bringing the "A" game to customer service
By Maureen P. Scholz, CIC, ACSR

Benefits Business—A heightened role for benefits as job market improves
By Len Strazewski


Court Decisions
Centuries of Rough Notes (Flip Book)
Rough Notes Staff




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