BACK TO TOP

June 2003

COVER STORY
Consistent core values provide the starting point at Bratrud Middleton
Change and individual initiative spring from a solid center.
Features

FEATURES
The nightmare of identity theft
Coverage is available and should be recommended.
Helping clients keep workers comp costs down
Errors in premium audits often lead to overcharges.
Market clout in Pennsylvania
Keystone Insurers Group enables 66 agencies to gain market access, achieve higher contingency income.
Put the "personal" back into personal lines
Seven strategies to reclaim your clients.
Market intelligence
AMS Services launches a new management system and real-time inquiry capability to help agents work smarter.
Rough Notes celebrates 125 years of service
America experiences post-war growth.
All employer-related services in one basket
Applied Underwriters integrates workers comp with payroll and other services.
XDimensional offers true Web-based agency management system
Developed on the .NET platform.
Employment practices liability
Some good news.
ABD offers online training for HR and risk management
Syntrio product designed to educate employees, reduce loss exposure and mitigate damages.
Confusion reigns
Study finds that new terrorism law generates more questions than answers.
Diversification is key to success in the medical field
Chubb Health Care offers a number of specialty products to medical providers.
Business is brewing in Michigan
A bit of the old country provides new opportunities for Greg Rummel.


ADVERTISERS INDEX

COLUMNS

Critical Issue Report
The asbestos tug of war By Phil Zinkewicz
Benefits Business
Extra health care services: costs that may provide overall savings By Len Strazewski
Risk Management
The case of the vanishing coverage By Donald S. Malecki, CPCU
Risk Problems/Solutions
Untypical coverages By Leroy H. Utschig, ARM, CPCU
Agency Marketing Technology
Intranets: Your office efficiency tool By Steve Anderson
Risk Managers' Forum
Risk control: Communication is key By Don H. Donaldson, CIC, CRM, RPA
Customer Service Focus
The agency frontline By Rod Rezac, CIC, CPCU, ARM, and Carol Middlekauff, ARM
Sound Internet Solutions
Hybrid management systems By John Ashenhurst
Maximizing Automation
Spend money to make money By Wanda Shumaker
Enterprise Risk Management
ERM: Who will lead the charge? By Michael J. Moody, MBA, ARM
Public Policy Analysis & Opinion
A political dance of death By Kevin P. Hennosy

DEPARTMENTS
Court Decisions
Rebuilding Cost Charts
Insurance Market Update
Centuries of Rough Notes
Rough Notes Staff
Reprints