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July 2012

Marketing Agency of the Month:
A holistic approach to risk
A team approach leads to trusted advisor status.

Specialty Lines Markets:
Heavy construction—Brighter days ahead
Heavy construction contractor business looks to 2013 for growth.

It's all about activity
A DIY pipeline management tool using TAM keeps this Michigan agency's producers focused and the bottom line growing.

Benefits Agency:
Commitment to quality
Agency's emphasis on quality management is reflected in its benefits offerings.

Architects and engineers: Blueprint for recovery
Schinnerer executive says A&E business is retooling for a new reality.

Other Feature Stories:
Changing comp market calls for extra care
Hard market appears to be just around the corner.

Telematics: Game changer?
Early results suggest this evolving technology will benefit both personal and commercial vehicle market.

Construction still represents $21.5 billion in premium

Eye on video
Video is a hot marketing "power tool" for agents, wholesalers, and insurers.

A "conflicted" workers comp marketplace
And that's an improvement from last year, as some trends turn positive.

Cyber liability and captives
SRS Webinar examines legal and jurisdictional considerations.


Risk Management—Cyberbullying
By Donald S. Malecki, CPCU

Winning Strategies—What's your growth plan and budget?
By Roger Sitkins

Risk Managers' Forum—When a client uses temporary labor firms
By Glenn Peterson, CIC, CRM

Enterprise Risk Management—Where's the beef?
By Michael J. Moody, MBA, ARM

Public Policy Analysis & Opinion—On your side
By Kevin P. Hennosy

Customer Service Focus—Investing in service
By Rebecca Shivers, ACSR

Agents E&O Loss Prevention—Potential pitfalls with workers comp
By Curtis M. Pearsall, CPCU, AIAF, CPIA

The Innovative Workplace—Hiring agency winners
By Don Phin

Social Media Forum—Commercial lines takes center stage for some agents
By Tom Wetzel


Court Decisions
Centuries of Rough Notes (Flip Book)
Rough Notes Staff




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