DECEMBER 2005
FEATURES
Cover Story:
Stayin' on Main Street
BB&L stresses external consistency and internal change
Technology:
E-mail: Risky business?
Pervasive use and poor archiving of e-mail opens door
to new legal risks and issues
Marketing:
Adding financial products to the agency menu
More agencies grow their business by expanding services
Other Feature Stories:
Turning a job into a career
Getting connected with other young agents and industry veterans
helped Rowdy Nutt develop his career
Right time, right place
SB&T's early recognition of the captive opportunity helped make it
a leader in the field
The Markel Style
The specialty powerhouse marks 75 years of know-how and teamwork
Preview of the insurance marketplace
What's in store for 2006?
The Rough Notes Company Community Service Award
Nomination deadline is approaching
Co-winners share CSR of the Year Award
This year's essay focuses on what producers can do to help CSRs
The Katrina effect
Growing CAT exposures require new thinking
Young agents' accomplishments grow
For third consecutive year, Illinois young agents triumph
Talk about a strained relationship!
Insurers sue agents who play fast and loose with rules of business
Voluntary benefits are big business
P/C agents boost profits with The Hartford's products and expertise
COLUMNS
Agency-Insurer Productivity—"Honed" for the holidays:
A resolution you can keep
By Scott M. Primiano
Enterprise Risk Management—Unlocking ERM's potential
By Michael J. Moody, MBA, ARM
Customer Service Focus—Cash, kudos, or pizza…
By Sean Neumayer
Critical Issue Report—The buck has stopped
By Phil Zinkewicz
Agency Financial Management—Dealing with market risk
By Paul J. Di Stefano, CPA, CPCU
Producer-Related Issues—Two a day
By Michael J. Weinbergi
AAIS Perspective—Evolving households
By Joseph S. Harrington, CPCU
Risk Management—Internet-related exposures involving
advertising and personal injury
By Donald S. Malecki, CPCU
Water, water everywhere—Reforms may be needed, but the
NFIP should remain in place
By Emanuel Levy
Agency Marketing Technology—Prospect management
By Steve Anderson
Maximizing Automation—Taming the data monster with Excel, Part 2
By Wanda Shumaker
Coverage Concerns—Babysitting liability
By Roy C. McCormick
ADVERTISERS INDEX
DEPARTMENTS
Readers' Feedback
Court Decisions
PF&M at a Glance
Rough Notes Staff
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