Says MacArthur, " We have over 80 national industry-specific programs for which we provide our services, including auto dealers, contractors, country clubs, home builders, logging/lumber, marine operations, pest control, resorts, restaurant/food service, real estate, social services, supermarkets and many more. We work with MGAs, carriers and associations. We understand the niche program arena and focus on developing claims programs for specific industries. Working closely with our clients, we develop customized plans and solutions that help reduce costs, increase profitability and improve business relationships."
York and its affiliates provide outstanding claims services to insurance carriers, program managers, managing general agents, insurance brokers, self-insureds, government agencies and others. These services continue to expand and include property and casualty, transportation and logistics, environmental, construction, inland and ocean marine, workers compensation, SIU and surveillance, recovery and litigation management.
On the technology side, Aussicker says that comprehensive risk and claims management systems are critical for developing and evaluating claim stratification, loss prevention opportunities, loss trending and financial implications of risks. York's Internet-based Claims ConnectTM system places up-to-date management reports at the user's fingertips. In addition to generic reports, customized reports can be designed by the user, based on the query of any data field or combination of fields captured in the claims system.
Aussicker says, "The system offers online access, flexibility, client-customized fields and security. In this era of ever-improving technology, it is imperative to partner with a claims organization committed and flexible enough to take full advantage of such advancements."
Aussicker continues: "When we become involved in a program, we make certain we understand the client's book of business. We have to make sure that we protect the client's reputation throughout the entire claims process. After all, when a claim occurs, it is often the result of a negative situation. There are few hard and fast rules when it comes to resolving claims. There is a range when determining the value of a claim. We want to treat all parties in an equitable fashion, while still protecting the loss ratio of the client. Therefore, we have to be involved in the entire claims process."
"We listen to MGAs to learn about the specifics of different programs," says Aussicker. "We become involved in various trade associations to understand the issues involved in their lines of business. Just recently, Tom spent an entire day speaking with and listening to a group of supermarket owners to get to know their sensitivities. Sometimes we hire people with specific areas of expertise. For example, we have hired people who are specialists in agribusiness. The point is, we are willing to adapt and capable of adapting." York is among a small number of companies with national reach and prides itself on being the most flexible.
MacArthur and Aussicker believe that Target Markets is a perfect venue for their organization. "We are very impressed with what Target Markets has accomplished to date," says MacArthur. "Its leaders have established a certain momentum, which we believe is essential for the association's growth. We are pleased to be a member. The association provides us with an arena where we can showcase the 'Strength of York,' a thorough understanding of the program market, our coverage experts, line of business product managers, client service managers, executive and general adjusters, fraud investigators, recovery specialists and a host of highly qualified professionals, dedicated to providing unsurpassed service." *