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Special Section sponsored by
Liberty Mutual Commercial Affinity
Liberty Mutual Commercial Affinity demonstrates its commitment to the program marketplace by listening to you
At Liberty Mutual Commercial Affinity (LMCA) we value our program administrator relationships, and we appreciate and respect the knowledge you impart. We strive to do the responsible thing. With an aim to enhance our offerings, we initiated a set of interviews with Target Markets members.
From November to December 2009, LMCA worked with a leading market research firm
who conducted phone interviews with a random sampling of 25 Target Markets
program administrator (PA) members.
“The willingness of program administrators to participate in research about their
industry demonstrates their enthusiasm for what they do. The participants were
forthcoming and we used those responses to help us determine our approach to
the program market for 2010 and beyond,” says Nancy D. Glennon, vice president and managing director of Liberty Mutual
Commercial Affinity.
These responses told us three areas that weigh heavily in a PA-carrier
relationship:
• an eye on a long-term partnership
• flexibility in program offerings
You value responsiveness. At LMCA, our goal is to promote a culture of
responsiveness. We streamlined our program due diligence process to make it
quicker and more efficient, helping to keep your business moving.
Long-term partnership is ideal
You’re looking for a consistent partner who will be with you for the long term.
Lasting relationships are important to us as well. That’s why we have aligned our underwriters to specific programs, allowing PAs to
have one point of contact. We feel that profitable programs work best when each
party can work toward the same goal and build trust with each other.
Capabilities to meet your needs
You seek a carrier partner that will offer capabilities that complement your
offerings. In addition to all-lines capabilities, industry-specific filings,
and the national reach you associate with LMCA, we offer the ability to
unbundle our loss control services and we are open to allowing you to maintain
underwriting authority.
LMCA offers you the opportunity to partner with an insurance leader recognized
for:
• financial strength and stability
• reputation as a superior service organization
We aim to provide our partners with a long-term relationship, a focus on
responsiveness, and capabilities based on needs specific to program
administrators. We want to work with PAs who share our goal of maintaining
profitability and providing quality service to the end client.
LMCA is focused on growing our business, and yours. In 2009, we increased our
partnerships by 30%.
Ideal program opportunities may include:
• a book roll of business
• the potential for $5 million within the first two years
• multi or monoline traditional business including WC, package, BOP, and auto.
We want to work with you!
Please contact Nancy Glennon:
nancydglennon@libertymutual.com
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