Table of Contents 

 

November 2013 Rough Notes magazine

FEATURES

Marketing Agency of the Month:
Creating the unique client engagement
Second generation at Lacher focuses on helping business clients reach their goals.

Specialty Lines Markets:
Protecting security firms
Opportunity knocks for agents who do their homework.

Technology:
e-Signature technology
The "e" stands for efficient, economical, easy ... oh, and electronic.

Benefits Agency:
Riding a crest of benefits sophistication
Re-established benefits division thrives on wellness and retirement services.

Marketing:
A survival guide for the local agent
A major study shows stark challenges for independent agents; two top consultants tell what it takes.

Other Feature Stories:
Planning smart for retirement
MetLife's retirewise program is a valued employee benefit.

Patent pending
Intellectual property claims can be expensive and time-consuming.

Winner of 2013 CSR Award speaks of her core value
It's all about communication, communication, communication!

Health care: New reality, new risks
In designing coverage, ACE takes a comprehensive look at changing exposures.

COLUMNS

Winning Strategies—LOL—There's no magic bullet for lack of leadership
By Roger Sitkins

Internet Marketing—Guest blogging—It's good for your brand
By John Boudreau

ISO Products Perspective—No place like home for health care?—More people opt for health care in their homes
By Ron Beiderman

Benefits Business—Retirement savings—Employers need to provide better advice about options
By Len Strazewski

The Innovative Workplace—Safety programs and OSHA compliance—Safety programs are great—but not if they discourage injury reporting
By Don Phin

Benefits Growth Strategies—Commoditization or consultation?—Benefits producers, it's time to choose!
By Kevin Trokey

Agency Financial Management—Succession planning—Agents must heed their own advice and plan for the future
By Rick Dennen

Public Policy Analysis & Opinion—The shadow knows?—An Empire State regulator looks into the abyss and promptly goes sane
By Kevin P. Hennosy

Customer Service Focus—Build agency image with great client service—Inside and outside the office, make every interaction positive
By Monica Brown, ACSR

Enterprise Risk Management—Will "slow but sure" win this race?—Two studies point to unfulfilled potential for ERM
By Michael J. Moody, MBA, ARM

Risk Management—Failure to obtain coverage—Agents need to be careful when helping out insureds
By Donald S. Malecki, CPCU

Benefits Products & Services—Facilitating plan choices in a changing era—The Guardian Life Insurance Company of America's online tools help employers evaluate options and guide employees
By Thomas A. McCoy, CLU

DEPARTMENTS

Court Decisions

Centuries of Rough Notes

Rough Notes Staff

Reprints

 

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