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FEBRUARY 2007
FEATURES
Cover Story:
On the same side of the table
Cottingham & Butler aligns its interests with those of its clients.
Technology:
Peace of mind
Keep your agency resilient by using off-site data storage.
Marketing:
A great revival
Renaissance Alliance helps independent agents grow, prosper and stay independent.
Specialty Lines:
Contractors market
Signs of softening.
Other Feature Stories:
2006 Rough Notes Marketing Agency of the Year
Congratulations to Hetrick & Associates.
Standing Tall
Donna Chiapperino uses her strengths, energy and passion to lead by example.
Environmental risk management
MGA helps retail agents meet complex needs.
Agency perpetuation—Your deal or their deal?
PIA National offers tool focused on perpetuation planning.
The dream job
Bob Restrepo lands at State Auto to rave reviews.
Going it alone
Proudly independent, Colemont Insurance Brokers scores big with construction risks.
Observing the industry landscape
Ratings organizations, research and consulting firms benefit insurers, agencies, capital markets and regulators.
The contractors market
Contractors provide more than $26 billion in premium.
CAPTIVE INSURANCE COMPANIES ASSOCIATION (CICA)—SPECIAL SECTION
Bigger and better
Changing of the guard
CICA—An expanding landscape
Slow but steady
Captives and corporate responsibility
COLUMNS
Enterprise Risk Management—ERM's increasing influence
By Michael J. Moody, MBA, ARM
Agency Marketing Technology—Producer tools
By Steve Anderson
Young Agent Forum—The votes are in—Will you be there to make them count?
By Joey O'Connor, CIC
Winning Strategies—Are your top-line revenue growth systems in place?
By Roger Sitkins
Customer Service Focus—Dealing with difficult customers
By Sharon Denzler, CIC, CPCU
Public Policy Analysis & Opinion—Insincerity: The enemy of clear language
By Kevin P. Hennosy
To The Point—The media touch—A short assessment of media coverage of the insurance industry
By Emanuel Levy
Risk Management—The demise of broad form property?
By Donald S. Malecki, CPCU
Critical Issue Report—Chicken or egg—Or? Lloyd's report analyzes insurance industry cycles
By Phil Zinkewicz
ADVERTISERS INDEX
DEPARTMENTS
Court Decisions
PF&M at a Glance
Centuries of Rough Notes
Rough Notes Staff
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