JUNE 2007

Cover Story:
Rewarding performance
Outperforming goals leads to increased ownership in this Miami agency.

Specialty Lines:
Travel, leisure and the hospitality business

PURE at heart
New insurer offers homeowners coverage in Florida.

Delivering risk management services
By combining various off-the-shelf products, agencies create custom solutions that meet their unique needs.

Other Feature Stories:  
Fireman's Fund lives up to its name
Agency employees on the "Bucket Brigade" serve on the front line of donations.

Launching a career
If Joel Geddes' short insurance history is an indicator, the future looks very bright.

Insuring fitness
Philadelphia Insurance teams up with West Coast specialty firm.

Everything agricultural
Performance Insurance Services uses expertise to invent new and needed coverages.

Insuring hospitality
Canadian broker HKMB has creative solutions to hotel risk management challenges.

Intergenerational communication
Make the most of your interactions with staff, clients, carriers, and vendors.

Captive claims management
Success of a captive depends largely on its approach to the claims process.

Entertainment—more than $4 billion; lodging—more than $3 billion

A marriage made in heaven
The advantages of a workers comp captive, and the strategies to make it work.

Identify theft
Chubb's approach to managing the risk for affluent insureds.

Joining forcest
Liberty Mutual to acquire Ohio Casualty.


Quo vadis homeowners flood insurance?—NAIC president calls for all-risk homeowners policy that includes flood
By Emanuel Levy

Customer Service Focus—A CSR's guide to "raising" good producers
By Sean Neumayer

Agency-Insurer Productivity—Top 50 traits of great producers
By Scott M. Primiano

Risk Managers' Forum—New ideas to reduce workers compensation losses
By Peter Bullard, Ph.D., and Stacy Shields

Public Policy Analysis & Opinion—Regulated cooperation and taxes
By Kevin P. Hennosy

Coverage Concerns—Earthquake loss
By Roy C. McCormick

Enterprise Risk Management—ERM: Looking abroad for guidance
By Michael J. Moody, MBA, ARM

Risk Management—Course of construction policies
By Donald S. Malecki, CPCU

Winning Strategies—Encouraging individuality, not independence
By Roger Sitkins

Benefits Business—Securing employee benefits for the executive class
By Len Strazewski



Court Decisions
Readers' Feedback
Centuries of Rough Notes
Rough Notes Staff


Cover Story

Specialty Lines