July 2013 Rough Notes magazine
Marketing Agency of the Month:
Making money by saying "no"
California agency turns down clients who just want a quote.
Specialty Lines Markets:
Building a better construction insurance business
Market picks up, but agents must build an expertise, cultivate underwriter trust.
Maintaining contact— the easy way
Signeos streamlines the process, while agents reap the rewards.
Small town firm has big employer benefit standards
Team effort in benefits department produces one-third of P-C agency's revenue.
Indiana agency's team selling model boosts growth and morale.
Other Feature Stories:
Architects & engineers: Signs of better times
Underwriters adapt their forms to a changing field.
NCCI meeting continues to excel
The cycle in comp has turned, chief actuary reports.
Presumption of compensability: workers compensation's Achilles' heel?
State laws affecting first responders could be troubling for public entities.
2013 Voluntary Benefits Special Report
Voluntary benefits: Filling the gaps
Era of choices creates
Mid-market solution for employee benefit programs
Traffic accident prevention: a central part of any safety program
Vehicles account for a disproportionate level of high-severity claims.
Emerging fiduciary liability exposures
Potential litigation perils may be arising from several emergent exposure sources.
2013 Vermont Captive Insurance Association Special Section
VCIA 2013: New frontiers in captive discovery
Beyond mods—Better pricing through innovative analytics
BVI looks to the future
A captives' influence on a firm's risk profile
Winning Strategies—Producer mistakes are costly and avoidable
By Roger Sitkins
Agency Financial Management—To form a more perfect union
By Rick Dennen
Customer Service Focus—Taking insurance beyond customers' expectations
By Lynne Grayson, CIC
Managing Mobility—Safe web surfing
By Fred Touchette
Risk Management—Additional insureds: challenges and solutions
By Donald S. Malecki, CPCU
Public Policy Analysis & Opinion—A lobbyist by any other name
By Kevin P. Hennosy
Internet Marketing—Get more search power through links
By Dino Cattaneo
Management by Coaching—Getting people to say yes
By Kimberly Paterson, CEC
Critical Issue Report—D&O liability suits: Increasing the odds
By Michael J. Moody, MBA, ARM
Benefits Products & Services—A benefits product for every season of life
By Thomas A. McCoy, CLU