NOVEMBER 2006
FEATURES
Cover Story:
“I already have my check”
Outstanding service turns customers into salespeople for the agency.
Technology:
Obtaining loss runs
Service unlocks loss-run data.
Marketing:
Big wheels keep on turnin’
Northland’s specialized programs keep trucking firms in gear.
Specialty Lines:
Apartment and condominium market
Evolution of apartment and condo complexes brings new exposures.
Other Feature Stories:
Habitational risks account for more than $7.5 billion in premium
Climb every mountain
Starting an agency in a rural county of 25,000 takes spirit and determination.
Written on the wind
Recent catastrophes move insurance industry to reconsider condo and co-op coverage needs and availability.
The Rough Notes Company Community Service Award
Nominations continue.
The Spirit of the Trailer
Disaster planning and Katrina—one agency’s story.
All risks are not created equal
But some are more equal than others.
Life without TRIA
The industry does not have the resources to go it alone.
From alligators to zebras: Insuring exotic animals
Careful handling and solid insurance coverage keep odd pets and their owners happy.
The Middle East market grows despite volatility
AIG, other insurers and brokers see opportunities in wide range of industries.
COLUMNS
Customer Service Focus—Be your best—without the stress
By Annette E. Jackson, CIC, ARM
Winning Strategies—Maximizing your best investment
By Roger Sitkins
Coverage Concerns—Floods “outside the box”
By Roy C. McCormick
Benefits Business—Eye on disability benefits
By Len Strazewski
Building Equity Value—Benchmarking your balance sheet
By Wayne A. Walkotten
Enterprise Risk Management—ERM advancements
By Michael J. Moody, MBA, ARM
Public Policy Analysis & Opinion—The uninsured auto problem
By Kevin P. Hennosy
Agency Financial Management—Overcoming barriers to a fruitful deal
By Paul J. Di Stefano, CPA, CPCU
To The Point—Spitzer’s can of worms wriggles on
By Emanuel Levy
AAIS Perspective—Avoiding leaks
By Joseph S. Harrington, CPCU
ADVERTISERS INDEX
DEPARTMENTS
Court Decisions
PF&M at a Glance
Centuries of Rough Notes
Rough Notes Staff
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