NOVEMBER 2006
FEATURES

Cover Story:
“I already have my check”
Outstanding service turns customers into salespeople for the agency.

Technology:
Obtaining loss runs
Service unlocks loss-run data.

Marketing:
Big wheels keep on turnin’
Northland’s specialized programs keep trucking firms in gear.

Specialty Lines:
Apartment and condominium market
Evolution of apartment and condo complexes brings new exposures.

Other Feature Stories:  
Habitational risks account for more than $7.5 billion in premium

Climb every mountain
Starting an agency in a rural county of 25,000 takes spirit and determination.

Written on the wind
Recent catastrophes move insurance industry to reconsider condo and co-op coverage needs and availability.

The Rough Notes Company Community Service Award Nominations continue.

The Spirit of the Trailer
Disaster planning and Katrina—one agency’s story.

All risks are not created equal
But some are more equal than others.

Life without TRIA
The industry does not have the resources to go it alone.

From alligators to zebras: Insuring exotic animals
Careful handling and solid insurance coverage keep odd pets and their owners happy.

The Middle East market grows despite volatility
AIG, other insurers and brokers see opportunities in wide range of industries.

 

COLUMNS
Customer Service Focus—Be your best—without the stress
By Annette E. Jackson, CIC, ARM

Winning Strategies—Maximizing your best investment
By Roger Sitkins

Coverage Concerns—Floods “outside the box”
By Roy C. McCormick

Benefits Business—Eye on disability benefits
By Len Strazewski

Building Equity Value—Benchmarking your balance sheet
By Wayne A. Walkotten

Enterprise Risk Management—ERM advancements
By Michael J. Moody, MBA, ARM

Public Policy Analysis & Opinion—The uninsured auto problem
By Kevin P. Hennosy

Agency Financial Management—Overcoming barriers to a fruitful deal
By Paul J. Di Stefano, CPA, CPCU

To The Point—Spitzer’s can of worms wriggles on
By Emanuel Levy

AAIS Perspective—Avoiding leaks
By Joseph S. Harrington, CPCU

 

ADVERTISERS INDEX

DEPARTMENTS
Court Decisions
PF&M at a Glance
Centuries of Rough Notes
Rough Notes Staff
Reprints

 


Cover Story


Technology


Marketing

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